This Refund Policy applies to paid PostBrix subscriptions, usage add-ons, and other digital services purchased through PostBrix, including payments made through Razorpay or Lemon Squeezy. PostBrix provides digital software access and does not sell physical goods.
1. Refund Eligibility
- —A first-time subscription purchase may be eligible for a refund if you contact us within 7 calendar days of payment and have not materially used paid features such as large export volumes, production downloads, premium AI generation credits, or team collaboration seats.
- —Duplicate payments, incorrect double charges, or failed plan activations caused by a technical issue on our end are eligible for a full refund after verification.
- —Because PostBrix is a digital SaaS service with immediate access to proprietary tools, partial billing-period refunds are not provided after cancellation unless strictly required by consumer protection laws.
2. Non-Refundable Cases
- —Completed billing periods, renewal charges after continued access, and charges for substantially used digital services are non-refundable.
- —Accounts suspended for abuse, illegal activity, spam, phishing, payment fraud, or violation of our Terms & Conditions or Acceptable Use Policy are not eligible for a refund.
- —Taxes, bank charges, foreign exchange fees, and payment gateway charges may be non-refundable where they are not returned by the payment provider or applicable law.
3. How to Request a Refund
Email billing@postbrix.com with your registered email address, payment reference (Razorpay ID or Lemon Squeezy Order ID), invoice number if available, payment date, amount, and reason for the refund request.
4. Refund Timelines
Approved refunds are initiated through the original payment gateway (Razorpay or Lemon Squeezy) within 5 to 7 business days. Depending on your bank and payment method, the refunded amount may take an additional 5 to 10 business days to reflect on your credit card statement or bank account.
5. Chargebacks and Payment Disputes
If you have an issue with a charge, please contact our billing team at billing@postbrix.com before filing a dispute or chargeback with your bank or credit card company. We are committed to resolving billing issues amicably. Filing a fraudulent chargeback (often referred to as "friendly fraud"), or initiating a dispute without prior contact, will result in the immediate and permanent suspension of your PostBrix workspace and revocation of all template access.